At Vevango, we recognize that sometimes things may not go as expected, and we want to ensure your complete satisfaction with your purchase. Please take a moment to review our refund and return policy outlined below.

Cancellations

If you need to cancel your order, please reach out to us within 12 hours of placing it at service@vevango.com or via Ask a Question – Vevango with your order number. We will do our best to accommodate your request, but please note that if your order has already been processed, cancellation may not be possible.

Returns and Replacements

If you receive a damaged or defective item or items from your order are missing, we are more than happy to help resolve the issue. Please contact us at service@vevango.com or via Ask a Question – Vevango with your order number and a brief description of the issue to request a refund or replacement (based on availability) immediately after you received your order. We are committed to ensuring that our customers receive their items in perfect condition.

Be aware, that you might be requested to send back the damaged item to get refund or replacement. You will be provided a free shipping label for the return process.

Exchanges

If you want to exchange your product of none of the above mentioned reasons, we are happy to support you with the exhance process as well. Please contact us at service@vevango.com or via Ask a Question – Vevango with your order number immediately after you received your item. For an item to be eligible for exchange, it must be in its original condition. This means the product should be unused, with all tags and packaging intact, ensuring it can be resold.

Lost or Delayed Orders

If your order is lost in transit or has not arrived within the estimated delivery timeframe (and no later than 45 days from the shipping date), please contact us at service@vevango.com or via Ask a Question – Vevango to initiate refund or replacement (based on availability).

Refunds

Refunds will be processed within 7 to 10 business days and will be credited back to your original payment method.

Thank you for choosing Vevango for your purchase! If you have any additional questions or concerns, please don’t hesitate to reach out to us us at service@vevango.com or via Ask a Question – Vevango.